Frequently Asked Questions

OMNIA is a digital platform designed to centralize tools, data, and workflows in one unified environment. Its goal is to help users work more efficiently by reducing fragmentation and improving visibility across activities.

OMNIA is built for organizations and professionals who need a single platform to manage operations, collaborate with teams, and access insights in real time. Typical users include managers, operators, analysts, and external partners, depending on configuration.

Yes, OMNIA is accessible via the internet and can be used internationally, subject to local regulations and contractual terms.

An OMNIA account is automatically created after a subscription is successfully activated and paid.

Once payment is completed, OMNIA sends a dedicated access link to the email address used during the subscription process. This link allows the customer to set up the first (main) account, which becomes the administrator account for the organization.

Based on the selected subscription plan:

• PRO plan allows the creation of additional users and sub‑accounts with defined roles and permissions.
• PRO ACTIVE plan enables extended multi‑account structures, including multiple organizational entities, advanced role management, and regulated features such as audit trails.

After the initial setup, administrators can invite additional users or partner accounts directly from the platform, according to the permissions and limits defined by the subscription plan.

No installation is required. OMNIA is a cloud-based SaaS (Software as a Service) platform that runs in a modern web browser. Some optional integrations or mobile access may be available depending on your setup.

Use the “Forgot password” link on the login page and follow the instructions to reset your credentials securely.

The number of users, sub‑accounts, and shipments you can manage in OMNIA depends on the subscription plan you choose.

Each subscription plan defines specific limits and capabilities, including:

• The number of users and sub‑accounts that can be created
• The number of shipments that can be managed and monitored
• Access to modules and advanced features (such as MOVE, audit trail, and regulated functionalities)

A complete and up‑to‑date overview of all subscription plans, features, and limits is available on the Pricing page of the official OMNIA website.
Customers are encouraged to review the pricing page to compare plans and select the option that best fits their operational scale and organizational needs.

Key features typically include:

• Centralized dashboards and data views
• Workflow and process management
• Collaboration and communication tools
• Reporting and analytics
• Integrations with third-party systems
• (Actual features may vary based on your OMNIA configuration.)

Yes. OMNIA supports role-based access, configurable workflows, and customizable dashboards to adapt to different organizational needs.

OMNIA is designed to integrate with commonly used business systems (such as CRM, ERP, or data platforms). Available integrations depend on your plan and technical configuration.

Yes. OMNIA can also be used without physical data loggers or tracking devices.

In this configuration, OMNIA supports carbon footprint calculation and sustainability analysis for any kind of shipment, independently of real‑time sensor or tracker data. Shipment information such as transport mode, route, distance, and logistics parameters can be used to calculate emissions and environmental impact.

This makes OMNIA suitable for:

• Carbon footprint monitoring
• ESG and sustainability reporting
• Environmental impact analysis across air, sea, and road shipments

Organizations can therefore use OMNIA either as a full monitoring and tracking platform or as a stand‑alone sustainability and carbon reporting solution, depending on their operational needs.

OMNIA uses the GLEC Framework (Global Logistics Emissions Council Standard) as its default reference standard for carbon footprint calculations across logistics and transport activities.

The GLEC standard is widely adopted in the logistics sector and provides a harmonized and recognized methodology for calculating greenhouse gas emissions across air, sea, and road shipments, supporting consistency, comparability, and transparency in sustainability reporting.

To address specific regulatory, corporate, or regional requirements, additional carbon footprint standards can be implemented upon request. This flexibility allows OMNIA to align with customer‑specific ESG frameworks, reporting obligations, or internal sustainability strategies while maintaining methodological rigor.

OMNIA has been designed with the pharmaceutical industry in mind and supports 21 CFR Part 11 requirements for electronic records and electronic signatures. From a regulatory and technical perspective, these capabilities are enabled through controlled user access, system validations, and traceable records. Commercially, full compliance features — including electronic signatures and complete audit trail functionality — are available exclusively within the PRO ACTIVE plan, ensuring customers can select the level of regulatory support aligned with their operational and compliance needs.

Yes. Within the PRO ACTIVE plan, OMNIA offers a secure, time-stamped, and tamper-evident audit trail that tracks critical system events and user actions. From a technical standpoint, audit data is automatically generated and protected from alteration. From a regulatory perspective, this supports inspection readiness and compliance reporting. From a commercial perspective, audit trail availability is plan-dependent, allowing organizations to scale compliance capabilities as required. In addition, GAMP 5 validation support can be provided upon request, enabling customers to align the platform with their validation strategy and regulatory expectations.

Yes. Through its MOVE module, OMNIA is able to automatically track shipments across air, sea, and road transport modes within a single, unified platform. From a technical perspective, OMNIA aggregates shipment and sensor data to provide continuous visibility. From a commercial and operational perspective, this enables end‑to‑end monitoring of complex, multi‑modal supply chains.

Each shipment can be bundled with multiple types of data loggers and trackers that are already qualified by OMNIA, ensuring reliability and consistency of collected data. Additional logger and tracking technology providers can be integrated upon request, allowing customers to expand or adapt the ecosystem in line with their operational, technical, and regulatory requirements.

OMNIA provides granular, role‑based visibility across the entire logistics chain, ensuring that each actor can access exactly the information relevant to their responsibilities. From a technical standpoint, visibility is governed by the platform’s permission model, allowing actions such as shipment creation, status updates, handovers, and logger association to be tracked and attributed to specific organizations and users. From an operational and regulatory perspective, this means every interaction — from freight forwarders and transport companies to vendors and service providers — is traceable, auditable, and time‑stamped, delivering complete transparency while maintaining controlled access for each stakeholder.

Yes. OMNIA is designed to support GDPR (General Data Protection Regulation) compliance. From a technical and infrastructural perspective, the platform is hosted on AWS European servers, ensuring that customer data is processed and stored within the European Economic Area. OMNIA applies data minimization, access control, and security-by-design principles to protect personal data.

From a regulatory and operational perspective, role‑based access, audit logging, and traceability support organizations in meeting GDPR obligations related to data access, accountability, and control. From a commercial perspective, this European hosting strategy helps customers operate with confidence when managing sensitive logistics and operational data involving multiple stakeholders

To address other local or worldwide data privacy and data residency requirements, OMNIA can establish additional cloud environments in specific geographic regions upon request. This flexible deployment model allows customers to comply with regional regulations while maintaining a consistent platform experience across global operations.

Yes. OMNIA operates a global reseller program that allows qualified partners to offer the platform based on their profile, expertise, and market focus. Customers can purchase OMNIA through an authorized reseller while accessing the same features, modules, and functionality available when buying directly from OMNIA.

From a commercial perspective, this enables local presence, regional support, and tailored commercial agreements. From an operational and technical perspective, the platform experience, feature set, and compliance capabilities remain fully consistent, ensuring the same level of quality, security, and performance regardless of the purchasing channel.

OMNIA has been originally developed to meet the high regulatory, quality, and traceability requirements of the pharmaceutical industry, including compliance, auditability, and validation‑ready processes.

Thanks to its modular architecture, role‑based visibility, and multi‑modal monitoring capabilities, OMNIA can also be effectively applied across several other industries with demanding logistics and monitoring needs, including:

• Food industry, for cold chain monitoring, quality control, and regulatory compliance
• Military and defense logistics, for secure shipment tracking and controlled visibility
• Fashion and luxury industry, for transport monitoring and high‑value goods protection
• Pet monitoring and transport, ensuring welfare and environmental condition tracking
• Airline shipment and worldwide GHA (Ground Handling Agent) management, supporting complex airport logistics environments
• Artworks and cultural assets monitoring, where condition tracking and traceability are critical

This industry‑agnostic yet compliance‑driven design allows OMNIA to support high‑value, sensitive, and regulated supply chains well beyond its pharmaceutical origins.

For every shipment, OMNIA MOVE automatically generates a comprehensive and standardized shipment report that consolidates all relevant data into a single, harmonized document.

The documentation includes:

• Complete tracking information for the entire shipment journey (air, sea, and road)
• All data logger and tracker records, including environmental conditions and event data
• Automatic harmonization of time zones, ensuring a consistent and chronological timeline across all devices and locations

From an operational and quality perspective, this consolidated documentation significantly reduces investigation and deviation management times in the event of excursions or logistics non‑conformities, saving up to 7 hours per non‑conformity.

From a regulatory and commercial perspective, the MOVE report serves as:

• Formal release documentation supporting product disposition decisions
• Clear and auditable evidence for insurance claims
• Inspection‑ready documentation for regulatory authorities and auditors

This makes OMNIA MOVE not only a tracking solution, but a decision‑enabling and compliance‑ready documentation system for critical logistics operations.

Yes. Each OMNIA subscription plan includes a 30‑day free trial period. This allows customers to explore the platform’s features, modules (including MOVE where applicable), and workflows in a real operational context before committing to a paid subscription.

The trial period is designed to support technical evaluation, operational validation, and internal stakeholder alignment, helping organizations choose the most appropriate subscription plan with confidence.

Data security is a core priority. OMNIA uses industry-standard security measures such as encryption, access control, and continuous monitoring to protect user data.

Access is controlled through roles and permissions defined by your organization’s administrators. Users can only view or edit information relevant to their role.

OMNIA is designed to support compliance with applicable data protection regulations (such as GDPR), subject to correct configuration and use by customer organizations.

OMNIA is typically offered through a subscription model. Pricing and licensing terms depend on the selected plan, number of users, and enabled features.

Support is available through:

• In-platform help or documentation
• A dedicated support contact or helpdesk
• Your organization’s OMNIA administrator

OMNIA supports automated, self‑service subscriptions that can be activated and paid autonomously by credit card. During the subscription process, customers can select the most appropriate subscription plan based on their functional and operational needs.

Subscriptions can be configured on a monthly or yearly basis, providing flexibility for both short‑term and long‑term usage scenarios.

For corporate or enterprise subscriptions, which may require customized configurations based on company structure, number of entities, users, and compliance requirements, subscription terms are defined separately. Organizations interested in a tailored corporate subscription can contact info@mdgomnia.com to discuss their specific needs and receive a customized proposal.

Users are encouraged to share feedback through the official support channels or feedback tools available within the platform.

Each organization assigns one or more administrators who manage users, permissions, configurations, and integrations based on the job function.

Yes. Administrators can add, deactivate, or modify users at any time through the admin settings.